Managed IT service providers are following the trends to keep up with the competition and continue to provide reliable service to their customers. And the trends are influencing their customer’s demands. 

Staying at the forefront is not an option but a necessity for the managed IT service providers in this highly competitive digital landscape. MSP’s role is now not only to keep up with the competition but also to set new standards that redefine the game.

Wondering what are the major trends for managed IT services in Dallas, TX? Your search ends here. Check out the trends that will be shaping the managed IT services industry in 2024. 

Trends Shaping The Managed IT Services Industry in 2024

Increased Dependence on AI

AI has become the standard practice across all applications and managed IT services is no exception. It has all become possible because of the availability of language models and the range of services AI offers as an assistant.

The increased dependence on AI will bring in some unexpected results, mainly mistakes that are difficult to spot. As a result, the managed IT service providers taking the help of AI or outsourcing their tasks to AI need to get better training to improve the quality of their work. 

Along with using AI assistants, businesses also need to emphasize training their employees and ensuring they have the right skills to make the most out of this. 

The chances are that small business owners will rely more on MSPs to use AI tools and increase the productivity of their employees. Also, make sure that the data and tools being processed by AI do not run into copyright issues and content quality issues. 

Due to the lack of cybersecurity experts, managed IT service providers rely more on AI tools these days to detect and fix security issues. Using AI helps MSPs to provide higher reliability and quick issue resolution. 

More applications to become platforms 

Consumers have become used to the seamless experience of integrated applications and are pushing vendors to integrate with other devices used by customers. With the rise in the integration platforms, there’s going to be a surge in API exposure and numerous services will be integrated.

The platforms make room for additional capabilities for customers at low additional costs and allow vendors of certain applications to get immediate access to a customer base of a particular vendor. 

Managed IT service providers, while providing tailored solutions to the businesses, need to enhance their productivity and ensure seamless integration of tools to monitor and maintain the applications used by clients. 

Cyber Protection 

Because of the widespread use of AI and automation, multi-layered defense tactics will become the norm and will avoid modern threats such as the ones customized by AI. Managed IT service providers can keep their customers’ IT infrastructure safe by simply integrating the protection capabilities. 

Still, the 2024 approach to cybersecurity will include numerous measures such as: 

• Endpoint detection and response solutions 
• Vulnerability assessment and patch management
• Remediation such as recovery from a backup
• Using data from backups 

Without using the integrated tools, the MSPs will see more security breaches and customer churn as such businesses will switch to providers who have a proven track record of cyber resilience and are always on the lookout for guidance to increase their cybersecurity game. 

Focus on sustainable IT solutions 

Everyone’s priority is sustainability and the managed IT services industry is no exception. Managed IT support service providers are required to adopt eco-friendly practices and sustainable IT solutions in 2024. 

The more the managed IT service providers prioritize sustainability over anything else, the more they’ll contribute towards a greener future and get environmentally conscious clients. It will also be a differentiator for MSPs looking to align with their clients’ values and showcase corporate social responsibility.

Remote work solutions

Since the covid-19 pandemic hit the world, the work is no longer the same and the same is true of the managed IT service providers. The COVID-19 pandemic led to the adoption of remote work solutions. 

With more and more businesses recognizing the need for a flexible workforce, MSPs that offer remote work solutions such as secure collaboration tools, reliable connectivity, and virtual desktop infrastructure will be in high demand. 

Managed IT service providers need to support businesses to adapt to this normal as they must thrive. 

Cloud services in demand

With more and more businesses recognizing the significance of migration to the cloud, MSPs need to position themselves as trusted ones in cloud monitoring and management. Delivering comprehensive cloud services will position you well in this cloud-driven market. 

Wrapping Up 

Staying ahead of these trends is a must for managed IT services in Dallas in 2024. It will help MSPs to acquire new customers and position themselves as industry leaders. What are you waiting for? Find the best managed IT services near Dallas, TX now.