All About Business Phone Systems: Just the Guide You Need
The small business phone system works as a heart of communication for businesses. Whether it is brick or mortar or a digital business, phone systems keep people connected. Despite having multi-channel communication, the telephone is still an integral part of communication. It is important to have an idea about the business phone system and why it is still provided by managed IT support in Dallas.
Basic Features: Things with matters
Before a phone system for small businesses is installed, it is necessary to know about the available options. There are myriad options available for phone systems for small businesses. Here are some of the common features that suit small business needs:
- Multi lines
- Call forwarding to multiple sources
- Automatic answering
- Call queuing system
Wired or wireless headset support
Choosing the right phone system should include choosing the features that are required. It makes sense to consider the phone systems and identify the needs of the business as well. There are many systems available in the market, but basic operating systems include PBX, KSU, and VoIP. Here is a basic idea of each system.
PBX or Private Branch Exchange
PBX or Private Branch Exchange phone system is widely popular among small to medium enterprises. Modern PBX systems have become wireless providing more clutter-free options. PBX is centralized and hence it can seamlessly handle multiple calls. The power supply feature makes PBX highly reliable.
Key Systems Unit
KSU is perhaps the most basic of all the phone systems available. KSU is a perfect small business phone system, especially for the ones running on a tight budget. However, the KSU system is not as advanced as its other counterparts.
KSU is driven by a central switching unit. The calls can be routed through any route of choice. However, it is not flexible enough to become widely popular.
Voice over protocol or VoIP
VoIP is the most advanced phone system among all systems. Managed IT services in Dallas provide VoIP systems for its clients. This system is equally popular among the small and medium-sized businesses.
VoIP now has cloud integration and the system is equally powerful and affordable. It costs lower than the PBX system and it is far ahead of KSU in terms of flexibility and features.
What is best?
VoIP leads as the best phone system for small businesses hands down. It is updated, has all the features and price wise it is affordable. Besides, flexibility is a key feature that future-proofs any small business. VoIP systems can scale up several lines for the business.
Phone lines might be age-old, but they are not out of favor. Managed IT services still has a high demand for various small business phone systems. VoIP is standing out from the other systems and is providing small businesses the connectivity that they need.
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