Great! So you’re looking for an MSP to manage your IT infrastructure. This is an excellent investment not just to keep your business protected but grow your business, especially in a time that requires tech for pretty much all of your business’s operations. 

• Customer Service

It’s important to get a sense of the company’s customer service beforehand. References and reviews are a great way to get the customer’s perspective. When you’re talking with your potential MSP, ensure that there isn’t any confusion or concern.  

• Support 

See if the MSP offers 24/7/365 support or whether these support sessions are limited to just remote. Taking your business’s needs into consideration, how much downtime would cause an absolute emergency. 

• Upkeep 

Upkeep or regular “check-ups” prevent damage from occurring to your IT infrastructure. Ensure that your MSP does these on a regular basis, especially if your infrastructure is older.

IT in DFW strives to provide a great overall experience to each of our customers through our transparent and timely communication as well as quality service. Our commitment to excellence, not just for our services but to watch your business succeed.